ENERGA Group - Central Customer Service Office
Details of implementation
The ENERGA is the first power concern in Poland to start its central Customer Service Office for all customers served by the Group. Remote customer service is possible due to the eBOK application created and implemented by the Asseco Poland S.A.
The ENERGA Group is one of the largest Polish power concerns. Its main areas of activities cover: generation, turnover, distribution and transmission of electric and thermal energy. The Group supply electric energy to 2.5 million households and over 300,000 companies, and it gives it ca. 17% market share in electric energy sales. The Group operate electric energy distribution system covering the area of 75,000 sq. km, and over 187,000 km power lines to transmit over 20 TWh of energy per year.