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Asseco Group among leading vendors of CIS systems for utilities according to Gartner

Internationally recognized research and advisory firm Gartner has published a report on key vendors of IT solutions for the utilities sector, entitled “Magic Quadrant for Utilities Customer Information Systems 2014”. Asseco Utility Management Solutions have been mentioned in the prestige group of products that meet the demanding functional criteria at a sufficiently large scale of business, and are the only Polish product included in the report.

Internationally recognized research and advisory firm Gartner has published a report on key vendors of IT solutions for the utilities sector, entitled “Magic Quadrant for Utilities Customer Information Systems 2014”. Asseco Utility Management Solutions have been mentioned in the prestige group of products that meet the demanding functional criteria at a sufficiently large scale of business, and are the only Polish product included in the report.

The Gartner’s Magic Quadrant report names the producers of CIS class systems that combine the measuring and billing functionality with customer services (CRM).

“Our presence in the Magic Quadrant confirms the high competence of Asseco in the development and implementation of IT solutions for the utilities sector. I am confident that along with our international expansion, which began from Ethiopia in 2014, Asseco’s position in the Gartner report will be getting stronger,” comments Tomasz Bendlewski, Director of Energy and Gas Industry Division at Asseco Poland, and adds: “We are most pleased that this year’s Gartner report clearly shows that the quality of cooperation with Asseco has been evaluated by customers higher than the average of our international competitors. The market has also appreciated the multimedia features of AUMS which allow our customers to create well diversified product offerings.”

Asseco Utility Management Solutions are a CIS class system developed by Asseco Poland. Its modular architecture allows for the gradual implementation of selected modules. The whole solution has been integrated with the Microsoft Dynamics CRM system. The solution features a modern billing system and a variety of functionalities to support professional and comprehensive customer service. Its flexibility and open architecture enable easy integration with other systems as well as adding new functions without disruption to ongoing business processes.

“Already in 2009, when we decided to build a new product, we noticed that energy companies operated in an increasingly competitive market. Their effectiveness depends to a large extent on the ability to offer and promote new products and services, attract new customers, as well as to build customer loyalty. Today, the market tendencies observed both in Poland and abroad confirm our earlier predictions – electricity sellers launch new products, where energy becomes a supplement to other media such as the Internet or pay TV,” says Tomasz Bendlewski.

AUMS is fully prepared to support the sale of electricity in combination with all kinds of media, including gas, heat, water, Internet, television or telecommunications services. “This advantage of AUMS has been already used by non-energy sector companies, such as Orange and Polkomtel mobile operators which added electricity to their product portfolios,” – adds Bendlewski.

AUMS has been already deployed in 12 utility enterprises and helps handle a total of 8.7 million electricity customers. At present, more than 60% of all electricity bills in Poland are generated using Asseco’s solutions. The largest implementation in Poland is the mass customer billing system at Tauron Group which supports over 3.2 million customers in one central database. The first AUMS contract executed abroad involves the construction of a modern energy market in Ethiopia in cooperation with the Information Network Security Agency (INSA), an Ethiopian government agency. Their electricity distribution system will be based on Asseco’s proprietary AUMS software as well as on the company’s extensive know-how in IT solutions for the energy sector. Thus Asseco Group has an opportunity to play a significant role in the economic development of Ethiopia and other emerging markets in Africa, as well as to present Poland in this continent as a provider of technologically advanced solutions.

Gartner’s report entitled “Magic Quadrant for Utilities Customer Information Systems” was published on 28 May 2014. The author of the report is Zarco Sumic.

https://www.gartner.com/doc/2751722/magic-quadrant-utilities-customer-information

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