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Asseco Introduces New Customer Portal for Utility Companies

Asseco Poland with the support of its technology partner IBM has created a new platform called the AUMS Customer Portal. It is a new generation customer service solution intended to help utility companies that want to enable or improve digital communication, distribution of invoices and information related to billing of their customers.

Asseco Poland with the support of its technology partner IBM has created a new platform called the AUMS Customer Portal. It is a new generation customer service solution intended to help utility companies that want to enable or improve digital communication, distribution of invoices and information related to billing of their customers.

 The system supports simple and intuitive vendor-customer interaction, integrating all services offered on a single web platform. It provides rapid deployment and high levels of availability through the use of cloud technology from IBM and Red Hat. Regardless of the device used (computer, tablet, mobile phone), the solution offers a comprehensive view of the data on services and products offered to individual customers. Furthermore, thanks to its modern system architecture based on microservices and an API-based approach, the AUMS Customer Portal can be the perfect basis for creating a digital platform to expand offerings with new products and services.

 Driven by the broader digital transformation of many industries, today’s consumers expect digital solutions to better manage utility services.  The pandemic has further exacerbated this, with contact centers facing higher call volumes and handle time (up from 3-6 minutes to now 10+), meaning higher cost-to-serve[1].

In response to increased companies’ demand for automation the cooperation between IBM and Asseco resulted in the creation of the AUMS Customer Portal deployed with Red Hat OpenShift on IBM Cloud. With this foundation, the portal leverages the scale and security of IBM Cloud - the industry’s most secure and open public cloud for business.

 “Asseco AUMS Customer Portal allows energy companies or utilities to implement an omnichannel strategy and offer their customers products and services through various contact channels. It also involves users in the service process and thus introduces optimisation and automation in many other areas. All of this ultimately translates into higher efficiency of the entire enterprise” - says Tomasz Bendlewski, Director of the Energy and Gas Division at Asseco Poland.

 The Asseco AUMS Customer Portal platform is addressed to companies involved in the supply of gas, electricity, water and municipal services. The solution is available as a Software as a Service (SaaS) model directly from the cloud. From the client point of view, this is a major change, primarily a reduction in the initial investment costs for IT infrastructure and its maintenance.

 Larger utility operators can also deploy the Asseco system in a private cloud and take advantage of  IBM Cloud Satellite, which makes hybrid cloud services available anywhere, in any environment.

 “Business are looking to digitally transform with cloud, but also need to ensure they are protecting customers’ data in accordance with regulations around data sovereignty requirements. IBM Cloud Satellite is revolutionising the way cloud services are delivered and enabling enterprises to tap into the benefits of hybrid cloud securely and from any location” - says  Piotr Pietrzak, Technical Director, IBM.

Asseco is a participant of IBM PartnerWorld, a program that offers IBM Business Partners the flexibility to engage in new pathways to success, including the opportunity to join Build, Service, and Sell tracks, earn Competencies, and bundle benefits for increased learning, testing, and development in the marketplace.

[1] GEP: Impact of COVID-19 on Contact Centers and Measures Taken: www.gep.com/blog/mind/impact-of-covid-19-on-contact-centers-and-measures-taken

 

 

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