Santander Consumer Bank
Conclusion of credit agreements 30% faster with electronic signatures
Details of implementation
The dynamic growth and high sales volumes of financial products led Santander Consumer Bank to look for a solution that would allow for digitization of the process of concluding credit agreements. The institution wanted to increase the speed, efficiency and convenience of nearly 30 thousand commercial partners’ advisors, who serve 350 thousand clients per year. It also wanted to improve the quality of service and streamline the existing „paper” workflow, which was not only time-consuming, but also prolonged the time of issuing a decision to grant a loan or its payment. This required the use of IT solutions compliant with eIDAS, the EU regulation specifying requirements for signatures and electronic transactions. In order to implement this project the bank chose Asseco, the leader of the trust services market in Poland. The company was responsible for implementing trust services and providing full support, which included technological, legal and organizational aspects.
Santander Consumer Bank belongs to the Spanish Santander Group present in Poland since 2001. It offers a wide range of credit products for individual clients and entrepreneurs. It conducts sales through 321 branches and a network of cooperating outlets - over 27,000 stores and supermarkets and 1,000 car dealerships.