PGNiG Obrót Detaliczny orders Asseco Poland's Central Billing System
PGNiG Obrót Detaliczny has concluded an agreement with Asseco Poland for the development and implementation of the Central Billing System (CSB). The solution will improve the quality and shorten the time of service for individual customers of PGNiG Obrót Detaliczny and small companies. The system will be ready and supplied with data by mid-2022 at the latest.
It is one of the largest projects of this type in the power sector in Central and Eastern Europe. Thanks to the implementation of the Central Billing System, the largest retail service provider in Grupa PGNiG will receive a solution to provide even more effective services to our current and future customers. We estimate that the new solution will benefit nearly 7 million gas and electricity consumers in Poland, said Maciej Woźniak, Vice-President of PGNiG SA for Commercial Affairs.
The system will allow us to effectively offer new products and related services. With access to up-to-date data, we will be able to reduce operational risks and simplify management processes. I am convinced that Asseco Poland will build for us the most innovative customer service system in this part of Europe, said Henryk Mucha, President of PGNiG Obrót Detaliczny.
The main part of the contract to be executed by Asseco Poland involves, among others, developing a new dedicated, redundant technical infrastructure (ensuring full business continuity management) and migrating all PGNiG Obrót Detaliczny's customers, including the history of settlements from 98 instances of databases within the framework of 4 different billing solutions currently in place, to one central system. During this time, the provision of services to PGNiG Obrót Detaliczny's customers will be uninterrupted. Under the signed contract, the supplier will also transfer all source codes to the system and will provide full maintenance service for a period of 5 years from the date of the completion of the system implementation.
The solution, fully scalable, will provide together with the CRM system comprehensive support for sales and customer service on the mass market. The processes will be fully centralized and unified, which will result in more efficient management of the country's largest database of gas contracts.
The contract we are going to execute for PGNiG Obrót Detaliczny is a complex project on a very large scale. As a result, the largest gas supplier in Poland will gain one of the most modern solutions on the market, fully adapted to the challenges of the digital economy. The system will make it possible for the company to create new innovative products for its customers, reduce operating costs and adapt quickly to changes. Asseco has a unique and long-standing experience in managing large scale system transformations, data migration and implementation of Billing & CIS systems. An example are the projects carried out for the largest power suppliers in Poland, said Paweł Piwowar, Vice President of the Management Board of Asseco Poland.
The Central Billing System will operate on the basis of the functionalities offered by Asseco Utility Management Solutions Billing & CIS. AUMS is a technologically advanced solution, allowing for mass and cyclical settlement of gas fuel, electricity, as well as other products and services.
The Central Billing System is the most important, but not the only IT project implemented by PGNiG Obrót Detaliczny as part of the company's operational strategy for 2017-2020. In 2018, the company launched the BOK mobile application, which is used by over 260,000 active clients. In June 2019 a project was completed which involved migrating clients from six former electronic Customer Service Offices (BOK) to a common database, which allowed to launch one, effectively managed eBOK for over million users. In turn, 832,000 customers are already using the EKO-invoice service. In addition, the company has introduced the possibility, unique on European scale, to conclude and transfer a gas contract in its entirety via the internet.