In today’s customer care process, immediate activation of the SIM card and purchased services at points of sales is considered to be somewhat standard. This requires specialized software that will allow dealer and franchise network personnel to operate directly on the carrier’s critical systems. Such is the functionality of Asseco Sales.
By deploying our system, the carrier receives a tool that will significantly improve its sales process. Moreover, immediate service activation will increase customer satisfaction.
Deployment benefits
Product and service sales process automation
Lower costs of product and service sales thanks to customer care automation
Larger sales channel by including independent agencies in the system
Increased customer satisfaction thanks to improved customer care
Functionality
The sales support solution enables real time service activation. This way, when the customer makes the purchase and leaves the store, he carries with him a phone already capable of making calls. Additionally, the system allows the salesperson to verify customer data, prepare all the required formal and legal documents, and select available services. Apart from contract creation and SIM card activation, the system performs a full customer data check (in inter-operator databases, as well as – optionally – in other, commercial databases, such as BIG – the Economic Data Office – and BIK – the loan information office), verifies the customer’s scoring, and appropriately limits the list of available services.
Key features
Support for active service sales at points of sale – immediate service activation and adjustment High security of all transactions Support for sales conducted by independent agents and franchisees High level of integration with the telecommunications carrier’s IT environment
References
Asseco Poland SA has developed and deployed a sales support system for a large mobile network operator. The project started in 2002. Since the deployment, the solution has been constantly enhanced in line with the Customer's business requirements.
The system consists of several modules
A Web-based client integrated with the carrier’s intranet and extranet environment The CCC application – a thick sales support client for managing extraordinary situations in sales processes The parameterization application – a thick client for handling system parameterization An order delivery process A process for verifying and completing data necessary for order completion
Contact
Telco Dept.
Contact us and explore the full range of Telco solutions.
Asseco will begin works on the Avagat - Asseco Context Awareness Platform system. The company has received a grant reaching over PLN 5.5 million from the National Center for Research and Development (NCBiR), under the Intelligent Development Operational Program for the years 2014-2020.
On May 25, 2017, the Asseco Group published its financial results for the first quarter of 2017. Sales revenues increased by 12% on annual basis to over PLN 2 billion. The revenues from the sales of proprietary software and services increased by 14% on annual basis to PLN 1.7 billion. The operating profit amounted to PLN 165 million and the net profit attributable to shareholders of the parent company reached PLN 61 million.
