In today’s customer care process, immediate activation of the SIM card and purchased services at points of sales is considered to be somewhat standard. This requires specialized software that will allow dealer and franchise network personnel to operate directly on the carrier’s critical systems. Such is the functionality of Asseco Sales.
By deploying our system, the carrier receives a tool that will significantly improve its sales process. Moreover, immediate service activation will increase customer satisfaction.
|Product and service sales process automation||Lower costs of product and service sales thanks to customer care automation|
|Larger sales channel by including independent agencies in the system||Increased customer satisfaction thanks to improved customer care|
The sales support solution enables real time service activation. This way, when the customer makes the purchase and leaves the store, he carries with him a phone already capable of making calls. Additionally, the system allows the salesperson to verify customer data, prepare all the required formal and legal documents, and select available services. Apart from contract creation and SIM card activation, the system performs a full customer data check (in inter-operator databases, as well as – optionally – in other, commercial databases, such as BIG – the Economic Data Office – and BIK – the loan information office), verifies the customer’s scoring, and appropriately limits the list of available services.
Support for active service sales at points of sale – immediate service activation and adjustment
High security of all transactions
Support for sales conducted by independent agents and franchisees
High level of integration with the telecommunications carrier’s IT environment
Asseco Poland SA has developed and deployed a sales support system for a large mobile network operator. The project started in 2002. Since the deployment, the solution has been constantly enhanced in line with the Customer's business requirements.
The system consists of several modules
A Web-based client integrated with the carrier’s intranet and extranet environment
The CCC application – a thick sales support client for managing extraordinary situations in sales processes
The parameterization application – a thick client for handling system parameterization
An order delivery process
A process for verifying and completing data necessary for order completion