Solutions
SelfCare
By deploying SelfCare, the carrier can greatly reduce operating expenditures. Some tasks, usually executed by Call Center personnel, are now moved to the Internet customer care office, what results in less workload for Call Center agents. Moreover, a well-built SelfCare system allows for simultaneous presentation of customer-retaining products, thus reducing churn, while suitably modeled eCommerce mechanisms allow for increasing ARPU (Average Revenue Per User).
Functionality
By deploying SelfCare, the carrier can greatly reduce operating expenditures. Some tasks, usually executed by Call Center personnel, are now moved to the Internet customer care office, what results in less workload for Call Center agents. Moreover, a well-built SelfCare system allows for simultaneous presentation of customer-retaining products, thus reducing churn, while suitably modeled eCommerce mechanisms allow for increasing ARPU (Average Revenue Per User).
Kluczowe cechy
Improved customer satisfaction thanks to offering unique functionalities and ensuring high usefulness and ergonomics of the website.
Prezentuje promocje i rekomendacje targetowane w segment, w którym jest użytkownik na podstawie jego historii.
Improvement of the carrier’s product portfolio – together with a tariff, the subscriber acquires access to the easy to use SelfCare service.
An additional channel for selling telecommunications services.
Significant added value that is a “bridge” to telecommunications services
References
In 2004, Asseco developed the SelfCare system for one of mobile telephony providers.
The system has been developed to replace an existing solutions that was considered to be insufficient due to its relatively low efficiency and scarce parameterization capabilities.
The system ensured typical (for that time) self-care functionality, and provided support for both prepaid and postpaid customers. Asseco’s solution was characterized by a very large scope of components that could be tailored to the customer’s needs. The solution’s architecture allowed for extensive modifications of the manner, in which data were presented in the system, what provided business departments with an efficient tool for running promotions and marketing activities. One of other important features of our system are franchise functions – points of sale also use Asseco’s SelfCare when selling services to customers. In 2006, the system underwent a thorough redevelopment, and now offers a brand new user interface approach. A wizard driven interface was implemented, and Ajax was introduced in order to bring the Web application’s usage ergonomics closer to a typical thick client.
The system is being supported, developed and maintained by Asseco from the very first version until the present day.
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